ACLUB VACATIONS | Airline Representation & Ground Handling in the Dominican Republic

Q: Can local airport and handling charges be consolidated into a single invoice?

Yes. All local charges are processed through our representation billing — you receive a single consolidated invoice with transparent reporting across all airports and operations.

Q: How do you operate during peak seasonal periods?

We secure the required resources and reserve crew hotel block rooms in advance to ensure uninterrupted flight support even during peak demand periods.

Office in Punta Cana

Our own office in Punta Cana, located near the international airport (PUJ), provides operational support to passengers and partners 7 days a week.

Experience working as a GSA

We officially represented the airlines Aeroflot and Transaero in the Dominican Republic, providing a full range of agency and representation services.

17+ years in market

We have been operating since 2007, providing travel companies and airlines with reliable ground handling and world-class service.

Comprehensive services for airlines and passengers

Airline representation, station management

Comprehensive airline representation in the Dominican Republic

We handle all local processes:

Contracting and coordination with airports and handlers.
Turnkey payment of all fees and services.
Consolidated reporting and a single invoice for the airline.
SLA and KPI control at every stage.

We work with leading providers such as Servair, Universal, Aviam, and others.

We handle all local processes:

Contracting and coordination with airports and handlers.
Turnkey payment of all fees and services.
Consolidated reporting and a single invoice for the airline.
SLA and KPI control at every stage.

We work with leading providers such as Servair, Universal, Aviam, and others.

Ground Handling Coordination

Full coordination of ground handling at key airports across the Dominican Republic

We ensure the seamless operation of all services:

Passenger check-in and baggage handling.
Ramp services (LAV/POT, GPU, Pushback).
AVSEC (aviation security) support.
Cargo handling, FBO, and VIP terminal coordination.
Main airports: PUJ, SDQ/MDSD, MDJB, MDLR, MDPP, MDCY, and others.

We ensure the seamless operation of all services:

Passenger check-in and baggage handling.
Ramp services (LAV/POT, GPU, Pushback).
AVSEC (aviation security) support.
Cargo handling, FBO, and VIP terminal coordination.
Main airports: PUJ, SDQ/MDSD, MDJB, MDLR, MDPP, MDCY, and others.

Crew & Passenger Support (IRROPS)

Operational support for crews and passengers during irregular operations

We operate 24/7, ensuring comfort and swift solutions:

Hotel accommodation and transfer arrangements.
Crew catering and meals.
Fast-track C&I (customs & immigration).
Comprehensive support in irregular situations.

We operate 24/7, ensuring comfort and swift solutions:

Hotel accommodation and transfer arrangements.
Crew catering and meals.
Fast-track C&I (customs & immigration).
Comprehensive support in irregular situations.

Permits & Slots Coordination

Expedited permit acquisition and slot management

We ensure flight accuracy and on-time performance:

Coordination of all types of permits.
Submission of flight plans and weather briefings.
Liaison with local authorities and services nationwide.

We ensure flight accuracy and on-time performance:

Coordination of all types of permits.
Submission of flight plans and weather briefings.
Liaison with local authorities and services nationwide.

MDBHBarahona

MDCYSamaná

MDPPPuerto Plata

MDLRLa Romana

MDJBSanto Domingo

MDSD/SDQPunta Caucedo

PUJPunta Cana

Integration with aviation systems

We work with and interface across the main PSS/DCS and Common-Use platforms used by airlines and airports

PSS / DCS (Passenger & Departure Control Systems)

Amadeus Altéa (PSS/DCS), Sabre/SabreSonic, Navitaire New Skies, Hitit Crane, Radixx; SITA DCS, iPort DCS, Meridian DCS, Resiber, Shares; DCS Astra (ASTRA) — passenger/baggage check-in, flight planning, load monitoring.

Common-Use airport infrastructure

We follow IATA CUTE / CUPPS / CUSS standards and integrate with ARINC (vMUSE), SITA, and RESA platforms used at check-in counters, gates, and self-service kiosks.

Ground handling & FBO

In the Dominican Republic, we work with Servair and Universal Aviation, coordinating their operations in line with the airline’s requirements: VIP lounges, flight plans, transfers, transportation, check-in counters, and more. We organize and oversee all processes according to your operational model.

How our cooperation begins

We receive your routing, schedule, & operational requirements

We propose the handling setup, SLA/KPIs, & payment terms

We assign a 24/7 station coordinator & initiate the checklists

Answers to Frequently Asked Questions

Do you work with charter and business aviation flights?

Yes. We coordinate both scheduled and charter operations, including full FBO/VIP services through our partner Universal Aviation. We provide end-to-end support — from ground handling to crew and passenger assistance.

Can local airport and handling charges be consolidated into a single invoice?

Yes. All local charges are processed through our representation billing — you receive a single consolidated invoice with transparent reporting across all airports and operations.

How do you operate during peak seasonal periods?

We secure the required resources and reserve crew hotel block rooms in advance to ensure uninterrupted flight support even during peak demand periods.

Learn more about our services

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Contact information