Privacy Policy

At ACLUB.VACATIONS we create unforgettable moments for our customers in the Dominican Republic, Cuba, and Venezuela, bringing their dreams to life. Looking after the personal data you share with us is an important part of this. We want you to be confident that your data is safe and secure with us, and understand how we use it to offer you a better and more unique and inspiring experience. See the aclub.vacations/en website for more information about us.


WHAT THIS PRIVACY POLICY COVERS
The data controller is ACLUB.VACATIONS (referred to in this Notice as “we” or “us”).

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data.

Your privacy matters to us, so please do take the time to read our PRIVACY POLICY which explains:

• What types of personal data we collect and why we collect it.
• When and how we may share personal data within ACLUB.VACATIONS and with other organizations.
• The choices you have, including how to access and update your personal data.

We have tried to keep this Privacy Policy as simple as possible.

PERSONAL DATA WE COLLECT
WHEN YOU REGISTER FOR ANY OF OUR SERVICES, YOU MAY PROVIDE US WITH:
Your personal details, including your address, email address, phone number and date of birth.

WHEN YOU BROWSE OUR WEBSITE WE MAY COLLECT:

• Travel preferences. Information about your browsing behavior on our website.
• Information about when you click on one of our adverts, including those shown on other organizations’ websites.
• Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.
• Social preferences, interests and activities.

WHEN YOU BUY OUR PRODUCTS ONLINE, WE MAY COLLECT:

• Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.
• Information about your browsing behavior on our website.
• Information about when you click on one of our adverts, including those shown on other organizations’ websites.
• Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.

WHEN YOU CONTACT US OR WE CONTACT YOU OR YOU TAKE PART IN PROMOTIONS, COMPETITIONS, SURVEYS OR QUESTIONNAIRES ABOUT OUR SERVICES, WE MAY COLLECT:

• Personal data you provide when you connect with us, including by email and phone or through social media, such as your name, username and contact details.
• Details of emails and other digital communications we send to you that you open, including any links in them that you click on.
• Your feedback and contributions to customer surveys and questionnaires.

PERSONAL DATA YOU PROVIDE ABOUT OTHER INDIVIDUALS:

• We use personal data about other individuals provided by you, such as those people on your booking.
• By providing other people’s personal data, you must be sure that they agree to this and you are allowed to provide it. You should also ensure that, where appropriate, they understand how their personal data may be used by us.

USING YOUR PERSONAL DATA
We use your personal data in a variety of ways, as explained below.

TO PROVIDE THE PRODUCTS AND SERVICES YOU REQUEST
We need to process your personal data so that we can manage your booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

TO MANAGE AND IMPROVE OUR PRODUCTS, SERVICES AND DAY-TO-DAY OPERATIONS
We use personal data to manage and improve our products, website, customer loyalty or recognition program(s) and other services.

We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.

We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, IT systems, security, know-how and the way we communicate with you.

TO PERSONALIZE YOUR EXPERIENCE
We want to ensure that marketing communications relating to our products and services, and those of our suppliers and partners, including online advertising, are relevant to your interests.

To do this, we may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

Looking at your browsing behavior and purchases helps us to better understand you as a customer and it allows us to provide you with personalized offers and services.

We may also measure your responses to marketing communications relating to products and services we offer, which enables us to offer you products and services that better meet your needs as a customer.

If you do not want to receive a personalized service from us, you can change your preference online, over the phone or by writing (e.g. email) to us at any time. We will update our records as soon as we can.

TO MAKE CONTACT AND INTERACT WITH YOU
We want to serve you better as a customer so if you contact us, for example by email, post, and phone or via social media, we may use personal data to provide clarification or assistance to you.

We need to process your personal data so that we can manage any promotions and competitions you choose to enter, including those we run with our partners. For example, if you win a tour.

We may invite you to take part in customer surveys, questionnaires and other market research activities carried out by ACLUB.VACATIONS and by other organizations on our behalf.

To help us to better understand you as a customer, and to be able to provide you with services and marketing communications (including online advertising relevant to your interests), we may combine the personal data we collect when you make purchases in person with personal data collected from our website and other sources.

We do not sell your personal data to third parties.

MARKETING COMMUNICATIONS
From time to time we may send you relevant offers and news about our products and services in a number of ways, including by email. We may also send you information about other companies’ products and services that we believe may be of interest to you. We will only do this if you previously agreed to receive these marketing communications.

When you book or register with us we will ask if you would like to receive marketing communications. You can change your marketing preferences online, using the ‘unsubscribe’ link in our marketing emails, replying STOP to the short code in our marketing text messages or by writing to us (e.g. email) at any time. Of course, the choice is entirely yours, but if you say you do not want to receive marketing information from us this will prevent you from receiving great offers or promotions that may be of interest to you.

You may still receive service-related communications from us. For example, confirming bookings you make with us and providing important information about the use of our products or services.

MARKET RESEARCH
We like to hear your views to help us to improve our products and services, so we may contact you for market research purposes. You always have the choice about whether to take part or continue in our market research.

SHARING PERSONAL DATA WITH SUPPLIERS AND PARTNERS
In order to provide products or services requested by you we may share personal data with suppliers of your travel arrangements, including airlines, hotels and transport companies.

We also work with carefully selected suppliers that carry out certain functions on our behalf. For example, companies that help us with IT services, storing and combining data, marketing, advertising campaign, market research, processing payments and delivering products and services.

We may need to share personal data to establish, exercise or defend our legal rights; this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk.

When we share personal data with other organizations we require them to keep it safe, and they must not use your personal data for their own marketing purposes.

We only share the minimum personal data that enable our suppliers and partners to provide their services to you and us.

SHARING PERSONAL DATA WITH REGULATORY AUTHORITIES
We may share the minimum personal data necessary with other public authorities if the law says we must, or we are legally allowed to do so.

SHARING PERSONAL DATA WITH CREDIT REFERENCE AND FRAUD PREVENTION AGENCIES
When you order or buy products or services from us we may share your personal data with credit reference and fraud prevention agencies. That means looking into any records we hold about you and your records with credit reference agencies (CRAs) or fraud prevention agencies (FPAs). When they get a search from us, a 'footprint' goes on your file which other organizations might see.

We may also do checks to confirm your identity. That is to help protect you from identity theft and other types of fraud, and to prevent and detect crime or money laundering. Once in a while we might run more checks with CRAs and FPAs to keep your information and your account up to date. If false or inaccurate information is provided and identified as fraud, the details will be passed to FPAs. This information may also be shared with law enforcement agencies.

If you tell us you have got a spouse or financial associate, we will link your records together – so you must make sure you have their agreement to disclose information about them. CRAs also link your records together and these links will stay on your and their files – unless you or your partner successfully files for a disassociation with the CRAs to break that link.

PROTECTING YOUR PERSONAL DATA
We know how important it is to protect and manage your personal data. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorized access, use, alteration and disclosure.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by organizations operating outside the EEA who work for us or for one of our suppliers. We put in place appropriate protections to make sure your personal data remains adequately protected and that it is treated in line with this Policy. These protections include, but are not limited to, appropriate contract clauses, such as standard contract clauses approved by the European Commission , and appropriate security measures. Our privacy policy is based on the General Data Protection Regulation (GDPR) of the European Union.

DATA RETENTION
We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Policy and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

CHILDREN’S PERSONAL INFORMATION
If you are a parent or a legal guardian of an underage child, and you know that the child has provided us with their personal information without your consent, please contact us on: info@aclub.vacations. It is forbidden to enter personal data of underage users without the agreement of parents or lawful guardians.

ABOUT COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our website, and we use them to improve your customer experience.

COOKIES PROCESSING
We use cookie files for the correct display of the website’s content and for the convenience of browsing aclub.vacations/en. They are small files, that are stored on your device. They help the website to remember information about you, such as in which language you use the website and which pages have you already opened. This information will be useful in the next visit. Thanks to cookie files, the website’s browsing becomes much more convenient. You can learn more about these files here. You can set up cookies reception and blocking in your browser yourself. Inability to receive cookie files may limit the functionality of the website.

LINKS TO OTHER WEBSITES
Our website may contain links to websites operated by other organizations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on another organization’s website as we do not accept any responsibility or liability for websites of other organizations.

SOCIAL MEDIA FEATURES
Our website may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy policies. Please make sure you read their terms and conditions and privacy policy carefully before providing any personal data as we do not accept any responsibility or liability for these features.

ACCESSING AND UPDATING YOUR PERSONAL DATA; AND COMPLAINTS
You have a right to ask for a copy of the personal data we hold about you.

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.

You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organization.

We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner’s Office.

Please submit your request or complaint in writing to the Data Protection Officer:
by email: info@aclub.vacations
Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorized to make such a request or complaint when you contact us on behalf of someone else.

LEGAL BASIS FOR PROCESSING PERSONAL DATA
WE WILL ONLY COLLECT AND USE YOUR PERSONAL DATA IF AT LEAST ONE OF THE FOLLOWING CONDITIONS APPLIES:
We have your consent;

EXAMPLE: TO PROVIDE THE PRODUCTS AND SERVICES YOU REQUEST
We need to process your personal data so that we can manage booking, provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.
It is necessary for us to comply with a legal obligation;

EXAMPLE: TO PERSONALISE YOUR EXPERIENCE
We may use your personal data to better understand your interests so that we can try to predict what other products, services and information you might be most interested in. This enables us to tailor our communications to make them more relevant and interesting for you.

CHANGES TO OUR POLICY
This Policy replaces all previous versions. We are monitoring any changes in legislation, which is related to personal data in the European Union, the Dominican Republic, Cuba, and Venezuela. We may change the Policy at any time so please check it regularly on our website for any updates. If the changes are significant, we will provide a prominent notice on our website including, if we believe it is appropriate, electronic notification of Privacy Policy changes.

FEEDBACK AND FINAL CLAUSES
You can contact the administration of aclub.vacations/en regarding any questions related to privacy policy on: info@aclub.vacations, or by filling a contact form specified in a corresponding section of this website. If you do not agree with this privacy policy, you cannot use the services of aclub.vacations/en. In this case you should avoid visiting our website.

LAST UPDATED: January 2024